Refund and Cancellation Policy

Last Updated: August 30, 2026

Refund Policy

We want you to receive your order in good condition. If you receive a damaged, incorrect, or defective product, you may contact us for a refund or replacement.

Please note the following:

1. A valid unboxing video is required to make a refund or replacement claim.
2. The unboxing video should clearly show the package from the time it is received until the product is completely unpacked.
3. Without valid unboxing proof, we may not be able to accept or process a refund or replacement request.
4. The refund or replacement request will be reviewed by our team before approval.
5. If the request is approved, the refund will be processed through the original payment method, where applicable.
6. Refund processing time may depend on the payment provider or bank.
7. If a delivery attempt fails and the order is returned to us, the order may be cancelled and the applicable refund will be processed.
8. Any refund or replacement is subject to verification of the product and the information provided by the customer.

Cancellation Policy

1. You can request cancellation before your order is shipped.
2. Once the product has been shipped, the order cannot be cancelled.
3. If you want to cancel an order, please contact us as soon as possible after placing the order.
4. If the order has already been shipped, you cannot request cancellation. Any refund or replacement request after delivery will be considered only if it meets the requirements mentioned in our Refund Policy.
5. If a prepaid order is successfully cancelled before shipping, the applicable refund will be initiated according to our refund process.

Important Note About Unboxing

For any claim related to a damaged, defective, missing, or incorrect product, you must have a clear and continuous unboxing video as proof.

The video should show:

• The sealed package before opening.
• The package being opened.
• The product and its condition after opening.
• The complete contents received inside the package.

Claims without proper unboxing proof may be rejected.

For any questions regarding cancellation, refund, or replacement, please visit our Contact Us page for our current contact details.

Last Updated: August 30, 2026